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Frequently Asked Questions

  1. What is a WiFi hotspot or WiFi network?
  2. What sort of technology is used to provide Internet access?
  3. What do I need to use this service?
  4. How do I get online if I have a username and password?
  5. What should I do if I don't have a username and password?
  6. Are all my credit card transactions secure?
  7. If I don't have a wireless card, where do I purchase it?
  8. How long can I use this service after I login?
  9. What should I do to stop my session?
  10. I don't see a logout window. How do I get it?
  11. How can I renew/recharge my services?
  12. What are the different billing plans you offer?
  13. Will I receive an invoice when I signup for the service?
  14. How can I change my password?
  15. What should I do if I forget my password?
  16. Where can I view my billing information?
  17. Can I access my corporate LAN from this connection?
  18. Can I use my Apple Macintosh to access the Internet?
  19. Is WiFi secure?
  20. What should I do if I have problems getting online?
  21. Whom should I contact if I have billing questions?
  22. Why are some websites blocked at your hotspot?
  1. What is a WiFi "hot spot"?

    2. A wireless hotspot is a network of computers that replaces wires and cables with radio frequency (RF) connections. The coverage area of the hotspot depends on various factors - building structure, vegetation, electronic and environmental interference and network design. Wireless networks provide the freedom to access the Internet, E-mail, or instant messaging services anywhere within this area.

  2. What sort of technology is used to provide Internet access?

    3. WiFi uses equipments that comply with the IEEE industry standard called 802.11b or g. This standard defines how two wireless devices will communicate with each other. The data transfer rate range from 11 Mbps for 802.11b to 54 Mbps for 802.11g networks.

  3. What do I need to use this service?

    4. You need an Internet enabled laptop or mobile device with a WiFi compatible wireless adapter for using the service. Please note that you need to sign up for an account using your credit card.

  4. How do I get online if I have a username and password?

    5. To get online,
    • Make sure that your wireless adapter is one and is ready for use in a wireless network
    • If you don’t have an in-built wireless adapter then you can purchase and external wireless card as well
    • Select our wireless signal and connect to it
    • Open your favorite browser and try to browse to your homepage or any other Internet website
    • You will be redirected to our login page. Enter your username and password to login


  5. What should I do if I don't have a username and password?

    6. If you don’t have a username and password then you need to signup for our service. Please have your credit card ready to create an account online.
    To create your account, follow the above steps until you get the login page. Then click on the signup button to register for a new account.

  6. Are all my credit card transactions secure?

    7. Yes all your credit card transactions are secure and safe. We use leading Internet security standards like SSL (Secure Socket Layer) and encryption for all your credit card transactions over the Internet.

  7. If I don't have a wireless card, where do I purchase it?

    8. WiFi compliant cards are available from most major vendors like Cisco, 3Com, Lucent, Intel and Sony. Most of them are also available online or at retailers like Best Buy, Office Depot, Radioshack or other major computer stores. These days almost all laptops carry an in-built wireless card.

  8. How long can I use this service after I login?

    9. It depends on the rate plan you choose when you create your account. We offer wide range of rate plans to suit your needs. Your online time is counted from the time you login to the time you logout. You may renew your service after your time has expired.

  9. What should I do to stop my session?

    10. You need to logout to stop your session. Logout is also need to notify our server to stop counting your online time. Our server is configured to automatically log you off after certain period of inactivity however you may also lose your online time in the process. So we advise you to explicitly logoff after you have finished using the Internet.
    Logout URL

  10. I don't see a logout window. How do I get it?

    11. The logout window appears as a popup window. Please disable the popup blocker in your browser. Also please make sure that you don't close the popup window. If you do, please use the following link to logout.

  11. How can I renew/recharge my Internet service?

    12. To recharge or renew your service, please click on the renew link. Please remember to use up all your existing time before renewing your service. You retain the same username and password after you have renewed your account.

  12. What are the different billing plans you offer?

    13. Please check signup page to view the current billing plans

  13. Will I receive an invoice when I signup for the service?

    14. Yes we send an invoice to the email address you enter while creating your account. Please enter a valid email address to receive the invoice and other important updates about your account.

  14. How can I change my password?

    15. You can change your password from the 'Account Mgmt' section. You need to enter correct username and password to login into Account management section. Please click on Change Password link on the left to change your existing password.

  15. What should I do if I forget my password?

    16. You can reset your old password using the reset password procedure. You need to remember the answer to your secret question to reset your password. Click on the reset password link on the login page to initiate the reset password procedure.
    Alternative you can call your toll-free number to reset your password.

  16. Where can I view my billing information?

    17. Please log into Account Management section to view your billing information and billing history.

  17. Can I access my corporate LAN from this connection?

    18. It depends on whether your corporate allows you to access the LAN from outside. Generally most company setup VPN access to the corporate LAN. Our WiFi network supports most VPN clients. If you experience problems connecting using your VPN client please call your IT staff for correct details or our toll free number for technical assistance.

  18. Can I use my Apple Macintosh to access the Internet?

    19. Yes, you can use Apple Macintosh to access the Internet. Your Apple should have a wireless adapter card.

  19. Is WiFi secure?

    20. No network is 100% secure. So it is important that you protect your data while transmitting it over the Internet. If you need to send sensitive information then we recommend using VPN or SSL for sending and transmitting data.
    We don’t enable WEP (Wired Equivalency Protection) on our sites since we believe that WEP is not yet practical for public access networks.

  20. What should I do if I have problems getting online?

    21. Please click on the report problem link or call our 24 hour toll free number (+1.888.974.4638) for getting immediate assistance.

  21. Whom should I contact if I have billing questions?

    22. Please send us an email at customercare@rig.net or call our 24 hour toll free number (+1.888.974.4638) for resolving your billing issues. Please note that you use the Account Management section to make necessary changes to your billing data or to view your billing history.

  22. Why are some sites blocked at your hotspot?

    23. We have blocked access to some websites using a content filtering software. This is done to make sure that our guests don't browse undesirable or unwanted content at our public hotspot thus offending other people around them.