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Frequently Asked Questions

  1. What is RigNet CrewWifi 2.0?
  2. How do I obtain access to the CrewWifi 2.0 network?
  3. What are the "Rignet Internet Protocol Network License Agreement" and "Paragon Acceptable Use Policy" about?
  4. Who is my CrewWIFI2.0 Administrator?
  5. How long does it take to get my access approved?
  6. What do I do if I forget my password?
  7. What are the limits of my connection?
  8. Am I able to have multiple devices logged in at the same time?
  9. How do I logout of the CrewWifi 2.0 network?
  10. I am unable to log in with my credentials and my account was previously approved.
  11. I'm still having issues. Who can I contact to get further assistance?
  1. What is RigNet CrewWifi 2.0?

    2. RigNet CrewWifi 2.0 is a managed service that requires users to sign up and gain approved access to the network. This helps eliminate any unauthorized users from accessing the network and helps moderate network activity.

  2. How do I obtain access to the CrewWifi 2.0 network?

      3. To obtain access to the CrewWifi 2.0 network, you must go through the account creation process.
    • First, connect to the dedicated CrewWifi 2.0 network on board the rig
    • Open a web browser and get to the CrewWifi 2.0 landing page. Click on the "Sign Up" button. You will need to complete all if the information listed on the signup page and submit the request.
    • Once completed your request will be sent to the CrewWIFI2.0 Administrator for approval.
    • Once you have completed this process and received approved access, log in to the system using your account credentials.


  3. What are the "Rignet Internet Protocol Network License Agreement" and "Paragon Acceptable Use Policy" about?

    4. These are to help you understand Rignet and Paragon policies regarding what is and is not acceptable for use and why any un-acceptable traffic may be blocked. Refer to the Acceptable Use policy in PIMS for the current Paragon policy.

  4. Who is my CrewWIFI2.0 Administrator?

    5. Your CrewWIFI2.0 Administrator is the local person at your site location responsible for approving all requests for access to the CrewWifi 2.0 network. Typically, this person will be the Rig Manager or Electrician on the rig, but may be different depending on your rig requirements.

  5. How long does it take to get my access approved?

    6. It is up to your CrewWIFI2.0 Administrator to approve/deny user requests. When you sign up for an account, a request for access will be sent to the CrewWIFI2.0 Administrator, and a confirmation email will be sent to you. The CrewWIFI2.0 Administrator will decide when and how to approve your account. Please contact your CrewWIFI2.0 Administrator for account related issues.

  6. What do I do if I forget my password?

    7. Please use the "Manage Account" link located within the help page. You will need to remember the answer to your secret question during enrollment to reset your password. If you do not remember the answer to your secret question, you will need to re-register and go through the approval process again.

  7. What are the limits of my connection?

    • Users are allotted 100 MB every 24 hours
    • If this limit is reached, the user will be logged off and will have to wait 24 hours until they can establish a new session
    • Sessions will time out after one hour to prevent unintentional use of data by background applications
    • If no bandwidth is consumed for 15 minutes, the user will be logged out


  8. Am I able to have multiple devices logged in at the same time?

    9. No. Users are only allowed to have one device active at a time. Always remember to log your session out when not in use so that you will not be impacted if you switch to a different device.

  9. How do I logout of the CrewWifi 2.0 network?

    10. After you have logged in, the system will redirect you to your session page that includes the logout link as well as user statistics for data consumption and time You can either leave the status browser window open or bookmark the link below to logout. i. http://status.crewwifi.rig.net You can also find the logout URL link within the Help page.

  10. I am unable to log in with my credentials and my account was previously approved.

    11. Check with your CrewWIFI2.0 Administrator to verify that your account has not been suspended. A suspended or denied account will not be able to obtain access to the CrewWifi 2.0 network.

  11. I'm still having issues. Who can I contact to get further assistance?

      12. You may contact the RigNet Global Network Operations Center (GNOC) via phone or email.
    • By Phone: 1-888-9-RigNet
    • By Email: helpdesk@rig.net